SHIPPING & RETURNS


SHIPPING ARTWORKS

EU 3-5 Business Days Shipping

US 5-10 Business Days Shipping

Worldwide 5-14 Business Days Shipping 


All artworks are printed on order. Therefore a fulfillment period of 2-3 days takes place before your artwork is shipped to you. All prints are rolled and shipped in a protective cardboard tube (no frame included). 


SHIPPING CLOTHING

EU 6-14 Business Days Shipping

US 8-16 Business Days Shipping

Worldwide 9-16 Business Days Shipping 


All clothing is made to order, please allow up to a week to produce and ship your product. Due to high demand, orders will be fulfilled in the order they are received.



FREE RETURNS FOR 30 DAYS

Return label will be included in your order. The product must be in perfect condition as when you received it.


Once the returned product has been received by us, you have the following choices:

- To be reimbursed for your order

- To choose a new product of an equivalent value

- To receive a gift cheque for the equivalent amount



CUSTOMS & TAXES

No customs or local taxes on orders to EU. Local sales tax and/or customs duty may occur, depending on your region and local customs duties. These are charges that are on the customers own expense.



CUSTOMER SERVICE

If you have a question about your order, we are at your disposal Monday to Friday. Contact us at info@chateauvandale.com and we help you within 24h.