SHIPPING ARTWORKS

EU 3-6 Business Days

US 6-8 Business Days

Worldwide 8-10 Business Days

All artworks are printed and/or painted on order. Therefore a fulfillment period of 2-3 days takes place before your artwork is shipped to you. All prints are rolled and shipped in a protective cardboard tube (no frame included). If you ad a frame with your order, your artwork will be framed and shipped, ready to hang.

SHIPPING CLOTHING

EU 6-10 Business Days

US 8-12 Business Days

Worldwide 10-14 Business Days

All clothing is made to order, please allow up to a week to produce and ship your product. Due to high demand, orders will be fulfilled in the order they are received.

30 DAY RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chateauvandale.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Cost of the return shipping label will be subtracted from the refund of your original order. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the cost of the return shipping label) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chateauvandale.com.

CUSTOMS & TAXES

No customs or local taxes on orders to EU. Local sales tax and/or customs duty may occur, depending on your region and local customs duties. These are charges that are on the customers own expense.

CUSTOMER SERVICE

If you have a question about your order, we are at your disposal Monday to Friday. Contact us at info@chateauvandale.com and we help you as soon as possible, usually within 24h.